Should you experience any emergency maintenance that it not within office hours and is not able to wait until the office reopens, please follow the below procedure;

1. Assess the issue and cross check if it constitutes as URGENT MAINTENANCE

2. Contact the appropriate below trade below will invoice our agency direct.

3. The tradesperson will ascertain if the job is classified as urgent. They will decide if they to attend or not. Please call and leave a message with our preferred trade and they will get back to you.

4. Contact your property manager, leave a message with the details and outcome.

What constitutes URGENT MAINTENANCE:

(a) a burst water service;

(b) a blocked or broken lavatory system;

(c) a serious roof leak;

(d) a gas leak;

(e) a dangerous electrical fault;

(f) flooding or serious flood damage;

(g) serious storm or fire damage;

(h) a failure of gas, electricity or water supply to the premises;

(i) the failure of a refrigerator supplied with the premises;

(j) a failure or breakdown of any service on the premises essential for hot water, cooking, heating, cooling or laundering;

(k) a fault or damage that causes the residential premises to be unsafe or insecure;

(l) a fault or damage likely to cause injury to person or property;

(m) a serious fault in any door, staircase, lift or other common area that inhibits or unduly inconveniences the tenant in gaining access to and use of the premises.